Customer Service
Our commitment to you, our customer, is to provide outstanding personalized service from the time you contact us to the time your decision is finalized.
Instrument Try-outs
Whether you come in to our shop or call from anywhere in the U.S. we will provide you with up to 3 violins or violas and 3 bows for a one week trial period. We ship cellos for trials as well -- one at a time. In rare cases we will provide 2 cellos -- call us for details.
- Orders are shipped within two business days.
- Your trial period starts when you receive your instrument/bow.
- We accept check, money order, bank draft, or any major credit card.
Trade-in Policy
You'll appreciate the liberal trade-in policy on instruments and bows previously purchased from Peter Zaret and Sons Violins*:
- 100% on all instruments
- 100% on bows over $1,000
- 50-75% on bows under $1,000
*Assumes that the condition remains substantially unchanged from time of purchase.
Dealer Services
We provide a variety of services to dealers and makers, offering wholesale prices for the following:
- Bass bar installation
- Bass bar licensing for makers
- Bulk instrument repair
- Bulk bow rehairing
If you would like more information, please contact us directly.
Musical Instrument Insurance Companies:
Clarion Associates, Inc.: www.clarionins.com/
Ellis Hershman, Heritage Insurance Services, Inc.: http://www.musicins.com/
Other Resources
